Consumers Value Effort over Ease When Caring for Close Others
نویسندگان
چکیده
Abstract Many products and services are designed to make caregiving easier, from premade meals for feeding families robo-cribs that automatically rock babies sleep. Yet, using these may come with a cost: consumers feel they have not exerted enough effort. Nine experiments show like better caregivers when put more effort into tasks than use effort-reducing perform such tasks. The beneficial effect of on caregivers’ self-perceptions is driven by the symbolic meaning (i.e., task’s ability love) independent quality care provided meet needs) most pronounced expressing important: providing emotional support rather physical support, caring another person whom close relationship, there relationship norm investing shows love. Finally, this work demonstrates marketers can appealing acknowledging efforts emphasizing how less effortful. Together, findings expand our current understanding effort, caregiving, consumer choice in relationships.
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ژورنال
عنوان ژورنال: Journal of Consumer Research
سال: 2021
ISSN: ['1537-5277', '0093-5301']
DOI: https://doi.org/10.1093/jcr/ucab039